Delivery Information

Shipping Policy

We take great care in packaging and delivering your handcrafted wooden signs. Learn about our shipping methods, rates, and delivery times.

Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Custom Orders: Due to the handcrafted nature of custom pieces, please allow 7-14 business days for production before shipping. You will receive a separate confirmation with estimated completion date.

Shipping Methods & Rates

We offer the following shipping options for domestic orders within the United States:

Shipping Method	Delivery Time	Cost
Standard Shipping (UPS Ground)	5-7 business days	$9.95 (Free over $150)
Expedited Shipping (UPS 3 Day Select)	3 business days	$19.95
Express Shipping (UPS 2nd Day Air)	2 business days	$29.95
Priority Shipping (UPS Next Day Air)	1 business day	$49.95

International Shipping

We currently ship to the following countries:

Canada
United Kingdom
Australia
Germany
France

International shipping rates are calculated at checkout based on destination and package weight. Delivery times typically range from 7-21 business days depending on the destination country and customs processing.

Please note: International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your package using the following methods:

Email Updates

Automatic tracking updates sent to your email

Online Portal

Track directly on our website using your order number

Carrier Website

Track directly with UPS, FedEx, or USPS

Customer Service

Shipping Protection

We carefully package each handcrafted sign to ensure safe delivery. Every shipment includes:

Premium Packaging: Custom-fitted boxes with protective foam and bubble wrap
Fragile Handling: Clearly marked packages for careful carrier handling
Insurance: All orders are insured against damage or loss during transit
Signature Confirmation: Required for orders over $200

Damaged in Transit? If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will replace your item at no cost.

Delivery Timeline

Here's what to expect after placing your order:

Order Confirmed

You receive order confirmation email immediately

Production Begins

Our artisans start crafting your wooden sign (custom orders)

Shipped

Your order ships with tracking information emailed to you

Delivered

Your handcrafted sign arrives at your doorstep

Important Information

Address Accuracy: Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect addresses.
Delivery Attempts: Most carriers will attempt delivery 3 times before returning the package to us.
Weather Delays: Severe weather may cause shipping delays beyond our control.
PO Boxes: We cannot ship to PO Boxes. A physical address is required.
Holidays: Shipping carriers do not operate on major holidays.